You’re running a call centre. You’ve got trained agents, a solid lead list, and solid scripts. But you’re bleeding productivity. Agents wait too long between calls. Too many leads go unanswered. And your team’s output is nowhere near where it should be.
Here’s the fix: predictive dialers.
We’ve tested and reviewed over 50 predictive dialer systems this year alone. After reviewing features, integrations, compliance, AI capabilities, pricing, and call connection rates—we’ve narrowed it down to the top 20.
This guide is for call centre managers, B2B sales teams, outbound marketing agencies, and telemarketing departments looking to make more live connections per hour, cut idle time, and comply with regional regulations (like Ofcom, TCPA, and GDPR).
Predictive dialers are not all created equal. Some have poor integration with CRMs. Others don’t let you tweak pacing ratios. And a few still don’t handle answer machine detection properly.
Let’s break down the best predictive dialers for call centres in 2025—backed by real metrics and use cases.
According to Call Centre Helper, predictive dialers can increase agent talk time by up to 300%. And Gartner reports call abandonment rates drop by nearly 40% when the pacing algorithm is tuned correctly.
So yes, choosing the right dialer is not optional. It’s the difference between bleeding cash and scaling profitably.
What is a Predictive Dialer?
A predictive dialer is an automated outbound calling system that dials multiple numbers simultaneously and routes only answered calls to available agents. The “predictive” part comes from its algorithm—it adjusts dialling pace based on agent availability, average call duration, and connection rates.
Here’s what it does for your call centre:
- Reduces idle time between calls.
- Increases live connections per hour.
- Improves team productivity without hiring more agents.
- Cuts manual dialling errors.
- Filters out voicemails and busy tones.
Whether you’re doing B2C surveys, appointment setting, or B2B cold calls, predictive dialers are your most important power tool.
Quick Comparison of Best Predictive Dialers for Call Centres in 2025
These columns were selected based on what call centre operators and sales leaders care about most: automation accuracy, compliance, CRM integration, pricing, AI features, and ease of use.
| Tool Name | Best For | Starting Price | Free Trial? | Key Feature | G2 Rating | CRM Integration |
| Five9 | Enterprise call centres | Custom Quote | Yes | AI-driven call pacing | 4.2 | Yes |
| Genesys Cloud CX | Omnichannel contact centres | Custom Quote | Yes | Real-time AI insights | 4.3 | Yes |
| NICE CXone | High-volume operations | Custom Quote | Yes | Compliance suite | 4.1 | Yes |
| Talkdesk | Blended inbound/outbound | $75/mo | Yes | Visual dial plan builder | 4.4 | Yes |
| Convoso | Speed-focused teams | Custom Quote | Yes | High contact rate | 4.6 | Yes |
| PhoneBurner | SMB sales teams | $149/mo | Yes | CRM included | 4.8 | Native |
| CallHub | Political & non-profits | Pay-as-you-go | Yes | Text + voice campaigns | 4.5 | Yes |
| CloudTalk | Inbound & outbound | $25/mo | Yes | Smart queue routing | 4.3 | Yes |
| GoDial | Startups & remote teams | $9/mo | Yes | Mobile-based dialling | 4.2 | Basic |
| VICIdial | Open-source users | Free | No | Fully customisable | 4.0 | Yes |
| Aircall | Sales & support integration | $30/mo | Yes | Power dialler add-on | 4.5 | Yes |
| Kixie | SMB sales teams | $35/mo | Yes | AI local presence | 4.6 | Yes |
| CallTools | TCPA-compliant dialling | Custom Quote | Yes | Dynamic scripting | 4.4 | Yes |
| ChaseData | Mid-size call centres | $89/mo | Yes | Multichannel engagement | 4.1 | Yes |
| 8×8 | Enterprise VoIP | $24/mo | Yes | AI agent assist | 4.0 | Yes |
| XenCall | Real-time coaching | $100/mo | Yes | Live agent whisper | 4.3 | Yes |
| RingCentral Engage | UCaaS + call centre | Custom Quote | Yes | Blended communications | 4.2 | Yes |
| ReadyMode | High-speed calling | Custom Quote | Yes | Pacing logic algorithms | 4.3 | Yes |
| T-Max Dialer | Predictive + progressive | Custom Quote | Yes | No-delay routing | 4.2 | Yes |
| CallFire | Outreach campaigns | Pay-as-you-go | Yes | IVR & dialer combo | 4.0 | Yes |
Best Predictive Dialer Tools for 2025
Below is a detailed breakdown of each tool.
1. Five9 – Smart Dialling for Enterprise-Scale Call Centres
Five9 is a cloud-based predictive dialer platform used by large-scale call centres to automate outbound calls and reduce agent downtime. Trusted by Fortune 500 companies and high-volume BPOs, it stands out for its intelligent call pacing and real-time analytics.
Five9 review insights often highlight its flexible deployment and strong compliance features, making it a go-to choice for regulated industries.
Key Features
AI-Powered Predictive Dialling
Five9 uses real-time data and historical metrics to predict the optimal call-to-agent ratio. This maximises talk time and reduces call abandonment rates. It adapts on the fly, adjusting pacing as agent availability or call durations change.
CRM & Helpdesk Integrations
Five9 integrates natively with Salesforce, Zendesk, and Microsoft Dynamics. This allows seamless lead sync, call logging, and performance tracking—essential for sales and support teams that rely on accurate data.
Built-In Quality Management
Supervisors can listen in, whisper, or barge into calls. Call recording, scoring, and analytics dashboards give QA teams everything they need to improve rep performance across shifts.
Omnichannel Support
While primarily a predictive dialer, Five9 also supports SMS, email, and chat. You can use the same platform for multi-touch campaigns without switching tools or exporting lists.
TCPA & Ofcom Compliance Settings
Five9 allows users to implement rules like call time restrictions, DNC lists, and call pacing to stay compliant with US and UK laws. Great for enterprises operating across jurisdictions.
Pros & Cons Table
| Pros | Cons |
| Enterprise-grade scalability | No transparent pricing |
| Excellent CRM integrations | Learning curve for new admins |
| Strong compliance tools | Setup may require onboarding help |
| Quality assurance features | Not ideal for SMBs |
Pricing
Five9 uses custom pricing. Expect enterprise-level quotes based on seat count, usage, and features. You’ll need to schedule a demo to get detailed Five9 pricing.
Best For Enterprise Teams Needing High Compliance & Control
This tool is best suited for:
- Large BPOs — Needing multi-region compliance features.
- Financial Institutions — Where call recording and QA are mandatory.
- Healthcare Call Centres — Handling sensitive patient data with HIPAA in mind.
- Telecom Providers — Managing thousands of calls daily with workforce management.
- Public Sector Helpdesks — Offering omnichannel support and strict compliance.
If you’re managing a high-volume outbound call centre and need predictive dialling with built-in quality control and compliance, Five9 is the gold standard.
Smart Tip for Five9 Users
Use Five9’s call disposition tagging system to segment leads automatically for retargeting. Most teams ignore this—but it’s one of the best ways to increase conversion rates in outbound campaigns.
Best Alternative to Five9
Genesys Cloud CX — Offers better omnichannel communication tools and more flexibility for mid-sized teams.
2. Genesys Cloud CX – AI-Powered Predictive Dialling for Omnichannel Teams
Genesys Cloud CX is a cloud-based contact centre platform designed for companies needing robust predictive dialling combined with omnichannel capabilities. It’s built for teams managing complex workflows across voice, email, chat, and social. Genesys Cloud CX reviews consistently praise its scalability and AI-driven analytics.
It’s used by global customer service teams, telecom providers, and outbound sales orgs that want full visibility into every conversation.
Key Features
AI-Predictive Dialling Engine
Genesys uses historical and real-time data to manage outbound pacing intelligently. The system ensures minimal agent idle time while keeping call abandonment below legal thresholds, ideal for TCPA and Ofcom compliance.
Real-Time Speech Analytics
Beyond dialling, it analyses live conversations for sentiment, keyword spotting, and compliance flags. This turns every call into actionable insight—especially useful for large call centres managing quality at scale.
Omnichannel Integration
Agents can switch between voice, SMS, chat, and email inside a single dashboard. Managers can track customer journeys across channels and assign follow-ups intelligently.
Workforce Engagement Tools
Features like agent scheduling, performance gamification, and coaching workflows keep your team productive and accountable—even across multiple time zones or shifts.
Cloud-Native Architecture
Built on AWS, it offers high uptime, fast scalability, and API flexibility. Developers love the ability to customise dialling logic, integrate bots, and pull data via open APIs.
Pros & Cons Table
| Pros | Cons |
| True omnichannel platform | Requires onboarding time |
| Strong AI features | Custom pricing only |
| Great for large, remote teams | May be overkill for SMBs |
| Advanced analytics | Needs in-house admin to scale |
Pricing
Genesys Cloud CX pricing is not public. Packages are customised based on team size, channel use, and AI add-ons. Expect enterprise-level pricing.
Best For High-Volume Omnichannel Operations
Genesys Cloud CX is perfect for:
- Multinational Support Teams — Needing a centralised view across channels.
- Enterprise Sales Orgs — Managing blended outbound and inbound.
- Healthcare Call Centres — Requiring secure call tracking and audit trails.
- Finance & Insurance — Where quality and compliance are critical.
- Remote Contact Centres — Who want built-in workforce management tools.
If you want more than just dialling—and need enterprise-level AI, omnichannel support, and quality control—Genesys Cloud CX is a serious contender.
Hidden Feature Worth Using
Activate the “Predictive Routing” feature. It uses AI to match callers with the best-fit agent based on historical outcomes—improving conversion and satisfaction rates across the board.
Best Alternative to Genesys Cloud CX
NICE CXone — Better for heavily regulated industries needing strict call compliance and audit logs.
3. NICE CXone – Enterprise-Grade Dialling with Deep Compliance Controls
NICE CXone is a top-tier contact centre platform customised for regulated industries and large teams that require precision in predictive dialling, agent oversight, and legal compliance. It’s trusted by government agencies, banks, and global BPOs. NICE CXone reviews often spotlight its superior reliability, reporting, and governance features.
Key Features
Smart Dialling with Compliance Filters
NICE CXone uses dynamic pacing algorithms to stay under TCPA, GDPR, and Ofcom limits. The dialer can automatically suppress risky contacts based on region, time zone, and DNC status.
Call Recording & Audit Trail
Every interaction is recorded with a digital signature for audit purposes. Perfect for industries where call logs may be subject to legal discovery or financial regulation.
Multi-Language & Multi-Time Zone Support
CXone allows scheduling and segmentation of campaigns by language and time zone. That means your teams can localise calling hours and messaging without juggling external tools.
Performance Management Suite
Track KPIs like conversion rate, handle time, and wrap-up duration. Set up real-time leaderboards and coaching sessions based on actual performance.
AI-Powered Self-Service Tools
Beyond outbound dialling, NICE also offers IVR, bots, and call routing AI to deflect inbound volume and focus reps on revenue-driving calls.
Pros & Cons Table
| Pros | Cons |
| Strong compliance configuration | Not beginner-friendly |
| Trusted in regulated industries | Requires technical setup |
| Detailed reporting tools | Higher upfront cost |
| Flexible campaign scheduling | Long sales cycle for onboarding |
Pricing
NICE CXone pricing is custom. You’ll need to contact their sales team for a customised quote. It’s typically used by firms with 50+ seats.
Best For Regulated Industries Needing Deep Audit Capabilities
NICE CXone is a fit for:
- Insurance Providers — Handling high-value client calls.
- Financial Institutions — Requiring legal-grade recordings.
- Utility Companies — With multilingual, high-volume needs.
- Healthcare Systems — Managing patient communications.
- Outsourced Government Call Centres — Following strict compliance.
When compliance and reporting are as critical as connection rates, NICE CXone delivers. It’s made for organisations where mistakes cost money—or lawsuits.
Pro Tip: Call Categorisation Logic
Use NICE’s auto-tagging and sentiment tools to classify calls by outcome. This lets you score lead quality automatically and redirect reps to high-likelihood prospects faster.
Best Alternative to NICE CXone
Talkdesk — Offers strong compliance features with a more user-friendly interface and visual campaign builder.
4. Talkdesk – Predictive Dialling with a Visual Campaign Builder
Talkdesk is a cloud contact centre platform built for sales and support teams who want predictive dialling with an easy-to-use interface. It stands out with its drag-and-drop campaign builder, allowing managers to design outbound strategies without coding. Talkdesk reviews often highlight its balance between enterprise features and usability.
Key Features
Predictive & Power Dialling Modes
Talkdesk supports predictive, power, and preview dialling. Managers can choose the right mode per campaign—whether speed, compliance, or call quality is the priority.
Visual Dial Plan Designer
The platform includes a workflow builder for dialling logic, call routing, and campaign triggers. Non-technical managers can customise pacing, schedules, and escalation paths quickly.
Omnichannel Engagement
Agents can handle voice, chat, SMS, and email from one screen. Campaigns can also combine outbound calls with automated SMS follow-ups.
Real-Time Supervisor Dashboard
Supervisors can monitor live KPIs like call abandonment, agent idle time, and pacing ratios. Whisper and barge-in tools are also included.
AppConnect Marketplace
Talkdesk integrates with 60+ business tools, from CRMs like Salesforce and HubSpot to workforce management apps. This flexibility makes scaling smoother.
Pros & Cons Table
| Pros | Cons |
| Easy visual campaign builder | Higher learning curve for reporting |
| Supports multiple dialling modes | More expensive than SMB tools |
| Omnichannel functionality | Some features only in higher tiers |
| Strong CRM integrations | Limited offline mobile capabilities |
Pricing
Talkdesk pricing starts around $75 per user/month, with additional costs for advanced dialling and AI add-ons.
Best For Mid-Sized Call Centres Needing Flexibility
Talkdesk works best for:
- Outbound Sales Teams — Running targeted campaigns with different pacing needs.
- Customer Support Orgs — Handling inbound and outbound on one platform.
- Ecommerce Brands — Combining calls with SMS/email campaigns.
- BPOs — Wanting a flexible, easy-to-train dialling system.
- Tech Startups — Needing integrations with modern SaaS tools.
Talkdesk is ideal if you want predictive dialling with visual controls and don’t want to depend on IT teams for every campaign update.
Hidden Hack for Talkdesk Users
Pair Talkdesk’s predictive dialler with SMS fallback triggers. If a call isn’t answered, the system can auto-send a follow-up text, increasing connection rates by 20–30%.
Best Alternative to Talkdesk
Convoso — Designed specifically for speed-focused outbound campaigns with higher call volume needs.
5. Convoso – High-Speed Predictive Dialling for Outbound Sales Teams
Convoso is a predictive dialer built for speed, efficiency, and contact rate optimisation. Known for its high connection ratios, Convoso is widely used by outbound sales organisations, lead generation agencies, and call centres that prioritise aggressive outreach. Convoso reviews consistently highlight its ability to cut downtime and improve ROI in outbound campaigns.
Key Features
AI-Powered Pacing Logic
Convoso’s algorithm dials intelligently based on agent availability, call durations, and lead quality. It reduces call abandonment while maximising live connections per hour.
Dynamic Caller ID (Local Presence)
The platform auto-rotates numbers to match local area codes. This dramatically improves answer rates, especially for cold calling campaigns targeting multiple regions.
Multi-Channel Outreach
In addition to voice, Convoso offers SMS, email, and voicemail drops. This helps sales teams reach leads through multiple touchpoints from one dashboard.
Real-Time Reporting Dashboard
Supervisors get live analytics on call outcomes, connection rates, and agent performance. Filters allow quick optimisation of campaigns on the fly.
TCPA & DNC Compliance
Convoso includes safeguards to avoid penalties—such as time-zone filters, DNC scrubbing, and pacing limits for regulatory compliance.
Pros & Cons Table
| Pros | Cons |
| Excellent live connection rates | No transparent pricing |
| Local presence caller ID | Requires onboarding time |
| Multi-channel campaigns | Learning curve for admins |
| Robust compliance tools | Best fit for outbound-only teams |
Pricing
Convoso offers custom pricing based on team size, usage, and features. Most mid-size call centres report pricing in line with premium outbound dialers.
Best For Outbound-Focused Sales Organisations
Convoso is built for:
- Lead Gen Agencies — Driving maximum connections per hour.
- Telemarketing Teams — Needing dynamic caller IDs to raise pickup rates.
- Debt Collection Agencies — Where compliance and efficiency are both critical.
- Political Campaigns — Reaching thousands of voters quickly.
- High-Volume B2B Sales Teams — Scaling outbound without adding more reps.
If your top priority is speed, Convoso is one of the best predictive dialers in the market. It’s built to keep agents busy and maximise talk time.
Smart Tip for Convoso Users
Use Convoso’s “Agent Voicemail Drop” strategically—record personalised voicemails for different lead segments. This saves time while keeping outreach warm and customised.
Best Alternative to Convoso
PhoneBurner — A better choice for SMBs that want dialling with CRM functionality built in.
6. PhoneBurner – Predictive Dialling with Built-In CRM for SMB Sales Teams
PhoneBurner is a predictive dialer designed for small and mid-sized sales teams that want simplicity and speed. Unlike enterprise solutions, it bundles a CRM, email automation, and reporting into one platform. PhoneBurner reviews often highlight its ease of use, no per-minute charges, and strong productivity gains.
Key Features
Power & Predictive Dialling
PhoneBurner allows agents to dial up to 80 contacts per hour while filtering out voicemails, busy signals, and disconnected numbers. Predictive pacing keeps talk time maximised without risking compliance issues.
Integrated CRM
Unlike most dialers, PhoneBurner comes with its own lightweight CRM. Users can track leads, set reminders, and manage follow-ups directly inside the system.
Voicemail Drop
Reps can pre-record voicemails and drop them automatically while moving on to the next call. This feature alone can save hours per week in manual voicemailing.
Email & SMS Automation
PhoneBurner isn’t just a dialer. It enables email and SMS follow-ups directly from the same platform, streamlining multi-touch campaigns.
No Per-Minute Fees
One of the unique pricing advantages is unlimited talk time. Many competitors charge per minute, but PhoneBurner pricing is based only on the number of seats.
Pros & Cons Table
| Pros | Cons |
| CRM included in base package | Limited for enterprise operations |
| Unlimited minutes (no per-call fees) | Fewer advanced AI features |
| Easy setup and user-friendly | Some integrations require Zapier |
| Great for small sales teams | Not ideal for compliance-heavy orgs |
Pricing
PhoneBurner pricing starts at $149 per user/month, which includes unlimited calls, CRM, and outreach automation.
Best For Small to Mid-Sized Sales Teams
PhoneBurner is a great fit for:
- SMBs — Needing an all-in-one sales dialer + CRM.
- Remote Sales Teams — Wanting an easy-to-learn dialer.
- Startups — Running lean outbound operations.
- Non-Tech Teams — Who need minimal IT setup.
- Recruiters — Contacting high volumes of candidates daily.
If you’re a smaller team wanting both predictive dialling and basic CRM in one tool, PhoneBurner is one of the most straightforward solutions available.
Hidden Hack for PhoneBurner Users
Use the auto-email trigger after call disposition. When a lead doesn’t answer, the system can auto-send a follow-up email immediately—keeping your brand top of mind.
Best Alternative to PhoneBurner
CallHub — Offers more advanced multi-channel campaign options, making it better for political campaigns and nonprofits.
7. CallHub – Predictive Dialling for Political Campaigns and Nonprofits
CallHub is a predictive dialer platform widely used by political campaigns, advocacy groups, and nonprofits. It’s designed for outreach at scale, combining predictive dialling with peer-to-peer texting and voice broadcasting. CallHub reviews highlight its ability to mobilise volunteers quickly and manage voter contact efficiently.
Key Features
Predictive & Power Dialling
CallHub lets campaign managers switch between predictive and power dialling modes based on outreach goals. Its pacing engine adjusts call volume automatically to maximise connections without overwhelming volunteers.
Peer-to-Peer Texting
Volunteers can send personalised SMS messages to large lists in minutes. Campaigns often use this for voter engagement, fundraising, or event reminders alongside outbound calls.
Voice Broadcasting
Pre-recorded messages can be sent to thousands of contacts simultaneously. This is particularly effective for urgent campaign updates or rally invitations.
Volunteer-Friendly Interface
CallHub was built with volunteer engagement in mind. Non-technical users can quickly learn the system, making it easier to scale outreach efforts during time-sensitive campaigns.
Compliance Tools
Built-in features like DNC scrubbing, timezone filters, and consent management keep campaigns compliant with TCPA and GDPR regulations.
Pros & Cons Table
| Pros | Cons |
| Great for political & nonprofit use | Less suited for corporate sales |
| Combines calls + texts + broadcasts | Limited advanced CRM features |
| Easy for volunteers to use | Requires training for admins |
| Affordable pay-as-you-go pricing | Scaling large campaigns can get pricey |
Pricing
CallHub uses pay-as-you-go pricing for calls and texts. Predictive dialling campaigns start at competitive rates, making it cost-effective for short-term or seasonal outreach.
Best For Campaigns and Advocacy Outreach
CallHub is best for:
- Political Campaigns — Maximising voter contact and GOTV efforts.
- Nonprofits — Running donation drives and supporter outreach.
- Advocacy Groups — Mobilising members for petitions or events.
- Unions — Engaging members with updates.
- Religious Groups — Organising community events and outreach.
If you’re running outreach that blends calling, texting, and broadcasting, CallHub is a strong choice. It’s made for campaigns where speed and scale matter more than deep CRM features.
Pro Tip for CallHub Users
Leverage the “follow-up texting after missed call” feature. It automatically sends a text when someone doesn’t pick up, increasing engagement rates by up to 25%.
Best Alternative to CallHub
CloudTalk — Better suited for hybrid call centres that balance inbound and outbound calling with smart routing.
8. CloudTalk – Smart Dialling for Hybrid Inbound & Outbound Teams
CloudTalk is a cloud-based phone system with predictive dialling features designed for inbound and outbound call centres. Unlike tools built only for outbound campaigns, CloudTalk balances predictive dialling with smart inbound routing. CloudTalk reviews often highlight its clean interface, easy integrations, and affordability compared to enterprise players.
Key Features
Predictive & Power Dialler
CloudTalk offers both predictive and power dialling modes. The predictive engine minimises agent downtime, while power dialling ensures precision for high-value lead calls.
Smart Queue Routing
Inbound calls are routed using intelligent rules, ensuring the right agent gets the right call. Great for hybrid teams balancing inbound service with outbound sales.
Call Recording & Analytics
Managers can record, score, and review calls. Analytics dashboards track KPIs like call duration, missed calls, and agent availability.
CRM & Helpdesk Integrations
CloudTalk connects with Salesforce, HubSpot, Zoho, and Zendesk, letting teams keep all customer data synced and accessible in real time.
International Numbers
CloudTalk provides local and toll-free numbers in 70+ countries, making it easier for global sales teams to appear local when dialling.
Pros & Cons Table
| Pros | Cons |
| Affordable starting price | Limited advanced AI features |
| Strong CRM integrations | Predictive dialler not as advanced as enterprise tools |
| Hybrid inbound + outbound support | May not suit very large call centres |
| Easy to set up and scale | Lacks built-in workforce management |
Pricing
CloudTalk pricing starts at $25 per user/month, making it one of the most affordable predictive dialling solutions for SMBs and hybrid call centres.
Best For Hybrid Teams Balancing Inbound & Outbound
CloudTalk is ideal for:
- SMBs — Wanting a simple but effective predictive dialer.
- Hybrid Call Centres — Managing both inbound service and outbound campaigns.
- Global Sales Teams — Using local presence numbers in multiple countries.
- Customer Support Teams — Requiring CRM integrations for better ticket handling.
- Ecommerce Companies — Handling order support and sales follow-ups.
CloudTalk is a cost-effective solution for teams that need predictive dialling without sacrificing inbound call handling.
Hidden Hack for CloudTalk Users
Use CloudTalk’s international number feature with predictive dialling. When combined with local caller IDs, answer rates in foreign campaigns can jump by 30% or more.
Best Alternative to CloudTalk
GoDial — A mobile-based predictive dialer that’s better suited for small, remote, and distributed teams.
9. GoDial – Mobile Predictive Dialler for Remote & Startup Teams
GoDial is a lightweight predictive dialler designed for startups, freelancers, and small remote teams. Unlike enterprise platforms, GoDial runs directly on mobile devices, making it one of the most flexible dialling solutions for distributed sales teams. GoDial reviews often highlight its simplicity, affordability, and ability to turn any smartphone into a mini call centre.
Key Features
Mobile-Based Predictive Dialling
Instead of requiring desktops or VoIP setups, GoDial turns smartphones into predictive diallers. This makes it perfect for small, remote teams working without large-scale infrastructure.
Team Management Dashboard
Managers can assign leads, track progress, and monitor agent performance through a centralised dashboard while agents dial directly from their phones.
CRM Functionality
GoDial includes a basic CRM for managing leads, notes, and follow-ups. It eliminates the need for third-party CRMs for smaller teams.
Offline Dialling Mode
Unlike many cloud diallers, GoDial allows offline use. Calls are logged when internet connection is restored—ideal for reps working in low-connectivity areas.
Affordable Pricing
With plans starting at just a few dollars per month, GoDial is one of the cheapest predictive diallers available for small teams.
Pros & Cons Table
| Pros | Cons |
| Mobile-first dialler | Limited for enterprise use |
| Very affordable pricing | Fewer advanced AI features |
| Easy to set up (no VoIP needed) | Lacks deep integrations |
| Works offline in low-connectivity | Best for small teams only |
Pricing
GoDial pricing starts at just $9 per user/month, making it one of the most budget-friendly predictive dialers on the market.
Best For Startups and Remote Teams on a Budget
GoDial is designed for:
- Startups — Needing quick, affordable outbound dialling.
- Remote Teams — Working without centralised infrastructure.
- Freelance Sales Reps — Running campaigns independently.
- Micro-Businesses — Requiring lightweight CRM + dialler in one.
- Developing Markets — Where VoIP-based systems are less practical.
If you’re running a small team or need a predictive dialler that works without heavy infrastructure, GoDial is an excellent low-cost option.
Pro Tip for GoDial Users
Use the CSV lead import feature to quickly upload lead lists. Combined with the built-in CRM, it gives small teams an efficient way to run structured campaigns without extra tools.
Best Alternative to GoDial
VICIdial — An open-source dialler that offers more advanced features for teams ready to scale beyond mobile-only solutions.
10. VICIdial – Open-Source Predictive Dialler for Customisation
VICIdial is one of the most widely used open-source predictive diallers in the world. It’s a free solution trusted by startups, call centre operators, and IT teams who want full control over their outbound campaigns. VICIdial reviews often point to its flexibility, though it requires more technical know-how compared to plug-and-play solutions.
Key Features
Free & Open-Source
VICIdial is completely free to use, making it attractive for businesses that want predictive dialling without heavy licensing costs.
Fully Customisable Dialling Logic
Because it’s open-source, IT teams can customise pacing algorithms, call routing, and integrations to fit unique workflows. This makes it ideal for businesses with specific operational needs.
Blended Inbound & Outbound Support
Unlike some free diallers, VICIdial supports both outbound predictive dialling and inbound call routing, offering flexibility for hybrid call centres.
Real-Time Monitoring & Reporting
Supervisors can listen in, whisper, and barge calls. Live dashboards show agent productivity, call status, and abandonment rates.
Global Community Support
VICIdial has a large user base, with active forums and documentation that provide troubleshooting help and community-driven improvements.
Pros & Cons Table
| Pros | Cons |
| Free to use (open-source) | Requires technical expertise to set up |
| Highly customisable | Limited official support |
| Blended inbound + outbound calling | Outdated UI compared to modern tools |
| Large global user community | Longer setup time |
Pricing
VICIdial is free to download and use. Costs mainly come from hosting, server setup, and IT staff for maintenance.
Best For Call Centres Wanting Full Control Without Licensing Fees
VICIdial is best for:
- Tech-Savvy Startups — Comfortable managing open-source systems.
- BPOs in Developing Markets — Saving costs on licensing.
- Custom Workflow Teams — Wanting unique pacing and routing setups.
- Hybrid Call Centres — Handling both inbound and outbound efficiently.
- IT-Led Organisations — Preferring in-house technical control.
If you want a predictive dialler that’s completely free and you’ve got IT resources, VICIdial is unbeatable in flexibility and cost savings.
Hidden Hack for VICIdial Users
Pair VICIdial with a cloud hosting provider like AWS or DigitalOcean for faster scalability and remote team access—without maintaining on-premise servers.
Best Alternative to VICIdial
Aircall — A modern, cloud-based dialler with cleaner UX and easier setup for teams without in-house IT.
11. Aircall – Predictive Dialler with Modern Cloud Integrations
Aircall is a cloud-based phone system with a predictive dialler add-on, designed for modern sales and support teams. It’s popular among SaaS companies, eCommerce businesses, and startups looking for a clean, easy-to-use dialler that integrates seamlessly with CRMs. Aircall reviews frequently highlight its user-friendly setup and deep integrations.
Key Features
Power & Predictive Dialling Add-On
Aircall’s predictive dialler automatically filters out unanswered calls, voicemails, and busy signals, allowing agents to focus only on live conversations.
Native CRM & Helpdesk Integrations
Aircall integrates directly with Salesforce, HubSpot, Zendesk, and over 100 other apps. Call logs, notes, and recordings sync instantly, saving reps from double data entry.
Team Collaboration Features
Shared call inboxes, call commenting, and warm transfer features make collaboration easier across sales and support teams.
Global Numbers & Local Presence
Aircall offers virtual numbers in 100+ countries. With local presence, agents can increase answer rates by showing local caller IDs.
Easy Onboarding & UX
Setup takes minutes, with a simple interface that even non-technical teams can master quickly. This makes it a favourite among fast-growing companies with limited IT resources.
Pros & Cons Table
| Pros | Cons |
| Very user-friendly setup | Predictive dialler is an add-on, not core |
| 100+ integrations with SaaS tools | Not ideal for large enterprise centres |
| Strong collaboration features | Limited compliance controls |
| Great for SaaS & eCom teams | Per-user pricing can add up |
Pricing
Aircall pricing starts at $30 per user/month, with predictive dialler features available as an add-on.
Best For Sales & Support Teams Using Modern SaaS Tools
Aircall is ideal for:
- SaaS Sales Teams — Integrating directly with CRMs like HubSpot and Salesforce.
- Ecommerce Businesses — Managing sales calls and customer support together.
- Startups — Needing a simple predictive dialler without IT overhead.
- Remote Teams — Wanting a fully cloud-based solution.
- Support Centres — Requiring shared call inboxes and collaboration.
Aircall is one of the easiest predictive diallers to set up and run, making it a great fit for SMBs and SaaS-heavy companies that value integrations.
Smart Tip for Aircall Users
Enable call tagging automation. When integrated with your CRM, this feature auto-tags leads based on outcomes—saving reps hours of manual work each week.
Best Alternative to Aircall
Kixie — A more sales-focused dialler with stronger AI local presence features.
12. Kixie – Sales-Focused Predictive Dialler with AI Local Presence
Kixie is a predictive dialler built specifically for sales teams. Unlike general-purpose diallers, Kixie focuses on outbound sales acceleration with strong CRM integrations and local presence features. Kixie reviews highlight its ability to increase answer rates and streamline sales workflows through automation.
Key Features
AI Local Presence Dialling
Kixie automatically matches outbound calls with local caller IDs across multiple regions, dramatically increasing pickup rates for cold calls.
CRM Auto-Sync
It integrates with Salesforce, HubSpot, Pipedrive, and Zoho, logging calls, notes, and outcomes automatically. This reduces manual admin work for reps.
Click-to-Call & Power Dialling
Sales reps can launch calls directly from their CRM dashboards with one click, or use predictive/power dialling for higher call volumes.
Sales Cadence Automation
Kixie connects phone, SMS, and email into multi-touch cadences, ensuring consistent follow-ups without reps having to switch platforms.
Real-Time Analytics
Managers can track KPIs like connection rates, agent talk time, and conversion percentages from an easy-to-read dashboard.
Pros & Cons Table
| Pros | Cons |
| Increases connection rates via local IDs | Pricing higher than some SMB tools |
| Excellent CRM integrations | Predictive dialler not standalone (CRM needed) |
| Automates sales cadences | Less suited for non-sales call centres |
| Easy click-to-call setup | Limited inbound call handling |
Pricing
Kixie pricing starts at $35 per user/month, with advanced dialling and AI features available in higher tiers.
Best For Sales Teams Focused on Outbound Calls
Kixie is best for:
- B2B Sales Teams — Running high-volume outbound campaigns.
- SMBs — Wanting affordable predictive dialling with CRM sync.
- SaaS Companies — Needing sales cadence automation.
- Inside Sales Teams — Prioritising fast CRM-based calling.
- Agencies — Running sales development campaigns for clients.
If your primary goal is closing more deals and making more live connections, Kixie is one of the strongest predictive diallers for sales-focused teams.
Smart Hack for Kixie Users
Combine AI Local Presence with SMS automation. If a prospect misses your call, Kixie can auto-send a text from the same local number, improving callback rates.
Best Alternative to Kixie
CallTools — Better suited for compliance-heavy outbound teams that need predictive dialling plus dynamic scripting.
13. CallTools – TCPA-Compliant Predictive Dialler with Dynamic Scripting
CallTools is a predictive dialler designed for outbound call centres that need to balance speed with compliance. It’s especially popular among telemarketing teams, debt collection agencies, and financial service providers. CallTools reviews often highlight its TCPA safeguards and dynamic scripting engine.
Key Features
Predictive & Preview Dialling
CallTools offers predictive dialling for speed and preview dialling for higher-value calls. Managers can control pacing ratios to balance productivity with compliance.
Dynamic Call Scripting
Reps see customised scripts that change based on call outcomes, lead segments, or compliance requirements. This ensures messaging stays consistent and legally safe.
Real-Time Monitoring & Barge-In
Supervisors can monitor calls live, whisper feedback to agents, or barge in when needed. Great for training and QA in compliance-heavy industries.
CRM & Third-Party Integrations
The system integrates with Salesforce, Zoho, and other major CRMs. APIs allow additional flexibility for custom workflows.
Built-In TCPA & DNC Safeguards
Automatic call suppression, consent tracking, and compliance settings help prevent costly regulatory violations.
Pros & Cons Table
| Pros | Cons |
| Excellent compliance safeguards | UI less modern than newer diallers |
| Dynamic, adaptive call scripting | Custom pricing (not transparent) |
| Multiple dialling modes | Learning curve for new admins |
| Real-time coaching tools | May be overkill for small teams |
Pricing
CallTools offers custom pricing based on team size and usage. Quotes are customised to outbound call centres needing compliance support.
Best For Compliance-Heavy Outbound Call Centres
CallTools is ideal for:
- Debt Collection Agencies — Needing legally sound call scripting.
- Telemarketing Teams — Wanting high call volumes with compliance.
- Financial Service Providers — Operating under strict TCPA/Ofcom rules.
- Healthcare Organisations — Where patient outreach must be recorded and compliant.
- BPOs — Running campaigns across multiple regions with varying laws.
If your outbound team operates in industries where compliance mistakes can cost millions, CallTools is one of the safest predictive diallers you can deploy.
Pro Tip for CallTools Users
Use the dynamic scripting feature to A/B test different pitch variations. You’ll quickly see which phrasing converts better—without reps deviating from compliance.
Best Alternative to CallTools
ChaseData — Offers multichannel engagement with compliance but is easier to use for mid-size call centres.
14. ChaseData – Predictive Dialler with Multichannel Engagement
ChaseData is a call centre software platform that combines predictive dialling with multichannel engagement. It’s designed for mid-sized call centres looking for outbound efficiency plus inbound and digital channel support. ChaseData reviews often highlight its balance of affordability and feature depth.
Key Features
Predictive Dialling Engine
ChaseData’s predictive dialler uses pacing algorithms to maximise talk time while keeping abandonment rates within compliance limits.
Multichannel Outreach
Beyond calls, ChaseData supports SMS, email, and web chat campaigns, making it useful for centres that want blended outreach strategies.
Agent Coaching Tools
Supervisors can monitor live calls, whisper advice to agents, and record sessions for training. The platform also provides scorecards for performance management.
CRM Integrations
ChaseData integrates with major CRMs like Salesforce and Zoho, allowing real-time syncing of call outcomes and lead updates.
Affordable Deployment
Compared to enterprise tools, ChaseData is more cost-effective, offering strong predictive dialling features without the heavy enterprise price tag.
Pros & Cons Table
| Pros | Cons |
| Affordable compared to enterprise | UI feels dated compared to newer tools |
| Multichannel engagement built-in | Not as scalable for very large centres |
| Strong QA and coaching tools | Limited AI automation features |
| Good CRM integrations | Requires onboarding for new users |
Pricing
ChaseData pricing starts at $89 per user/month, with add-ons available for advanced multichannel features.
Best For Mid-Sized Call Centres Wanting Multichannel Capabilities
ChaseData works best for:
- Mid-Sized Call Centres — Running both inbound and outbound operations.
- Sales Teams — Using calls plus SMS and email follow-ups.
- BPOs — Wanting predictive dialling without enterprise costs.
- Customer Service Teams — Needing agent coaching and QA tools.
- Insurance Companies — Running multichannel outreach for clients.
ChaseData strikes a balance between cost and functionality, making it a smart choice for call centres that want predictive dialling and multichannel communication without enterprise-level pricing.
Hidden Hack for ChaseData Users
Enable call scoring automation. By auto-scoring calls based on compliance and outcomes, managers can spot underperforming agents early and adjust training quickly.
Best Alternative to ChaseData
8×8 Contact Centre — A stronger choice if you need predictive dialling with built-in UCaaS and collaboration tools.
15. 8×8 Contact Centre – Predictive Dialler with UCaaS Integration
8×8 is a cloud-based contact centre and UCaaS (Unified Communications as a Service) platform. It offers predictive dialling alongside tools for inbound, outbound, and team collaboration. 8×8 reviews often highlight its value for enterprises that want one platform for voice, video, chat, and dialling.
Key Features
Predictive Dialler with AI Assist
8×8’s predictive dialler maximises talk time with pacing algorithms. AI assists agents by surfacing call insights, scripts, and recommended actions in real time.
UCaaS + Contact Centre in One
Unlike many diallers, 8×8 combines business phone, video conferencing, team chat, and predictive dialling in a single platform.
Omnichannel Support
Beyond calls, 8×8 supports chat, SMS, social, and email interactions, ensuring that customers and prospects can be engaged across multiple channels.
Workforce Management Tools
Features like call scheduling, queue management, and analytics dashboards make it easy for supervisors to manage teams across different regions.
CRM & Helpdesk Integrations
8×8 integrates with Salesforce, Zendesk, Microsoft Teams, and other business apps, syncing call data for seamless operations.
Pros & Cons Table
| Pros | Cons |
| Combines UCaaS + contact centre | Predictive dialler less advanced than niche tools |
| AI agent assist tools included | Pricing varies by package |
| Omnichannel capabilities | Setup may be complex for SMBs |
| Strong integrations with CRMs | Not ideal for outbound-only centres |
Pricing
8×8 pricing starts at $24 per user/month for basic voice features, with contact centre and predictive dialling available in higher-tier plans.
Best For Enterprises Wanting All-in-One Communication
8×8 is ideal for:
- Enterprises — Consolidating UCaaS and contact centre in one tool.
- Remote Teams — Collaborating across video, chat, and calls.
- Customer Support Centres — Handling omnichannel interactions.
- Sales Teams — Needing predictive dialling inside their UCaaS.
- Global Companies — Managing distributed teams across regions.
8×8 is the right choice if you want predictive dialling plus unified communication tools for your entire organisation.
Smart Tip for 8×8 Users
Enable AI agent assist during predictive dialling campaigns. It provides reps with real-time suggested responses, reducing training time and improving conversion.
Best Alternative to 8×8
XenCall — More focused on outbound predictive dialling with advanced coaching tools.
16. XenCall – Predictive Dialler with Real-Time Coaching Tools
XenCall is a predictive dialler platform designed for outbound sales and telemarketing teams. It focuses on increasing live connections while giving supervisors powerful coaching tools to manage agent performance. XenCall reviews often highlight its live monitoring and whisper coaching features.
Key Features
Predictive Dialling with No-Delay Routing
XenCall’s algorithm ensures minimal delay when connecting agents to live calls, reducing the risk of hang-ups caused by long pauses.
Agent Whisper & Coaching
Supervisors can listen in on live calls, whisper advice directly to agents without the lead hearing, or barge in if needed. This is excellent for training new reps.
CRM Integration & Lead Management
XenCall integrates with major CRMs and also offers built-in lead management, making it easier to assign, track, and follow up with prospects.
Customisable Call Dispositions
Managers can set custom outcome categories for calls (e.g., interested, callback, DNC), allowing for better segmentation and campaign reporting.
Real-Time Reporting
Dashboards track key metrics like agent productivity, abandonment rates, and lead conversion, giving managers a full view of campaign success.
Pros & Cons Table
| Pros | Cons |
| Strong live coaching tools | More expensive than SMB diallers |
| No-delay call connections | Requires onboarding for new users |
| CRM integration + lead management | Primarily outbound focused |
| Great for training and QA | Lacks advanced omnichannel features |
Pricing
XenCall pricing starts at around $100 per user/month, making it a premium option compared to SMB diallers.
Best For Sales Teams Requiring Real-Time Coaching
XenCall is best suited for:
- Telemarketing Firms — Running high-volume outbound campaigns.
- Sales Teams with New Reps — Using whisper coaching for training.
- Lead Gen Agencies — Wanting predictive dialling plus lead management.
- Debt Collection Agencies — Needing fast, compliant outreach.
- BPOs — Managing multiple clients with custom call outcomes.
XenCall is a strong choice if live coaching and agent training are central to your call centre strategy.
Hidden Hack for XenCall Users
Use custom call dispositions to automatically route hot leads into priority queues. This keeps sales teams focused on high-probability deals.
Best Alternative to XenCall
RingCentral Engage — Offers broader UCaaS and omnichannel features for larger enterprises.
17. RingCentral Engage – Predictive Dialler with UCaaS + Omnichannel Support
RingCentral Engage is a unified communications and contact centre platform that integrates predictive dialling with UCaaS features like messaging, video, and team collaboration. It’s built for enterprises that want a single system for outbound campaigns and internal communications. RingCentral reviews highlight its flexibility and omnichannel reach.
Key Features
Predictive Dialling with Blended Campaigns
Engage automatically balances outbound pacing while blending inbound and outbound calls in the same campaign. This reduces agent downtime and increases productivity.
Full UCaaS Integration
Beyond calling, RingCentral includes messaging, video conferencing, and internal chat. Teams can collaborate without needing external tools like Slack or Zoom.
Omnichannel Outreach
RingCentral supports voice, SMS, email, chat, and social channels. Campaigns can include multiple touchpoints, ensuring higher engagement.
AI-Powered Analytics
Engage uses AI to analyse call transcripts, track customer sentiment, and surface coaching recommendations for supervisors.
CRM & Business Tool Integrations
RingCentral integrates with Salesforce, Zendesk, Microsoft Teams, and other enterprise platforms, syncing call activity seamlessly.
Pros & Cons Table
| Pros | Cons |
| Combines UCaaS + contact centre | Higher cost than SMB diallers |
| Blended inbound & outbound campaigns | Setup complexity for smaller teams |
| Omnichannel capabilities | Predictive dialler not standalone |
| AI-driven analytics | Best fit for enterprises |
Pricing
RingCentral Engage offers custom pricing, typically customised for enterprises with complex communication needs.
Best For Enterprises Wanting One System for Everything
RingCentral Engage is best for:
- Enterprises — Needing one tool for outbound dialling and internal comms.
- Large Support Teams — Managing inbound and outbound in a blended way.
- Remote Workforces — Wanting video, chat, and calling in one place.
- Global Teams — Requiring omnichannel engagement across time zones.
- IT-Led Organisations — Preferring all-in-one communication suites.
If your business wants predictive dialling as part of a larger communications ecosystem, RingCentral Engage is a strong option.
Smart Tip for RingCentral Users
Enable AI transcript analysis to automatically flag compliance risks and training opportunities—saving QA teams hours of manual review.
Best Alternative to RingCentral Engage
ReadyMode — A predictive dialler built specifically for high-speed outbound campaigns.
18. ReadyMode – Predictive Dialler Built for High-Speed Calling
ReadyMode (formerly known as Xentrax) is a predictive dialler designed to keep agents on calls as much as possible. Its advanced pacing logic makes it a top choice for outbound teams that want high-speed dialling with minimal idle time. ReadyMode reviews often highlight its scalability for medium to large call centres.
Key Features
Pacing Logic Algorithms
ReadyMode’s predictive engine constantly adapts to agent availability, average handle times, and call outcomes to keep reps busy while staying compliant.
No-Drop Dialling
The system reduces dropped or abandoned calls by intelligently adjusting pacing to match answer rates. This keeps both regulators and customers happy.
Lead Management Tools
Built-in CRM-like functionality allows teams to assign, prioritise, and track leads directly in ReadyMode without relying solely on third-party CRMs.
Real-Time Analytics
Supervisors get detailed dashboards tracking KPIs such as connection rates, agent productivity, and compliance statistics.
Cloud-Based Scalability
As a cloud solution, ReadyMode scales easily for growing teams, handling thousands of calls daily without infrastructure headaches.
Pros & Cons Table
| Pros | Cons |
| Excellent pacing & low idle time | Pricing not public |
| Built-in lead management | Fewer advanced omnichannel features |
| Cloud scalability | Requires training for admins |
| Reduces call drops significantly | Primarily outbound focused |
Pricing
ReadyMode uses custom pricing based on seat count and campaign requirements. It’s typically mid-range compared to enterprise diallers.
Best For High-Volume Outbound Call Centres
ReadyMode is ideal for:
- Telemarketing Agencies — Running aggressive outbound campaigns.
- Lead Gen Companies — Needing maximum live connections per hour.
- BPOs — Handling multiple clients with varying pacing needs.
- Collections Agencies — Wanting predictive speed without high drop rates.
- Growing Call Centres — Needing scalable outbound solutions.
ReadyMode is one of the strongest choices for outbound-focused call centres where speed and efficiency are the top priorities.
Pro Tip for ReadyMode Users
Use ReadyMode’s call outcome tagging to create lead score tiers. This way, hot leads are automatically fed back into the queue for faster follow-up.
Best Alternative to ReadyMode
T-Max Dialer — Offers similar predictive power but includes progressive dialling options for more control.
19. T-Max Dialer – Predictive + Progressive Dialler with No-Delay Routing
T-Max Dialer is a predictive dialler built for call centres that want both predictive and progressive dialling modes in one platform. It’s designed for teams that need control over pacing but still want high call volumes. T-Max Dialer reviews highlight its no-delay routing, ensuring smooth customer connections.
Key Features
Dual Dialling Modes
T-Max offers predictive dialling for maximum efficiency and progressive dialling for more personalised, one-to-one engagement. Managers can switch modes depending on campaign type.
No-Delay Call Routing
Unlike some diallers that cause awkward pauses, T-Max connects agents to calls instantly, reducing customer hang-ups and improving conversion rates.
Advanced Call Monitoring
Supervisors can listen, whisper, and barge into calls. Live dashboards provide visibility into abandonment rates, agent availability, and pacing performance.
Flexible Campaign Management
Admins can configure multiple campaigns, time zones, and pacing rules, making it a good fit for centres running diverse outreach strategies.
CRM Integrations
T-Max integrates with popular CRMs, allowing smooth syncing of call outcomes, lead notes, and follow-up scheduling.
Pros & Cons Table
| Pros | Cons |
| Predictive + progressive modes | Custom pricing only |
| No-delay call connections | Limited omnichannel features |
| Strong campaign management tools | Requires training for full use |
| Good for diverse outreach strategies | Less known brand vs big players |
Pricing
T-Max Dialer offers custom pricing based on usage, features, and team size. It’s generally positioned for mid-market call centres.
Best For Call Centres Needing Flexible Dialling Modes
T-Max Dialer is ideal for:
- Mid-Sized Call Centres — Running a mix of outbound campaigns.
- B2B Sales Teams — Preferring progressive mode for longer conversations.
- Telemarketing Companies — Needing predictive dialling speed.
- Debt Collection Agencies — Reducing hang-ups with no-delay routing.
- Campaign Managers — Wanting to customise pacing rules easily.
T-Max Dialer is a smart pick for call centres that want the flexibility of progressive dialling with the speed of predictive dialling—all while keeping connections smooth.
Smart Tip for T-Max Users
Run progressive dialling for warm leads and predictive dialling for cold lists. This maximises efficiency while ensuring high-value leads get more personal attention.
Best Alternative to T-Max Dialer
CallFire — A flexible option for outreach campaigns that combines predictive dialling with IVR and broadcasting.
20. CallFire – Predictive Dialler with IVR & Broadcast Features
CallFire is a predictive dialler and communications platform designed for outreach campaigns. It’s widely used by political organisations, nonprofits, and businesses running promotional or customer notification campaigns. CallFire reviews often highlight its flexibility, combining predictive dialling with SMS, IVR, and voice broadcasting.
Key Features
Predictive Dialling
CallFire’s predictive dialler increases agent productivity by automatically adjusting pacing. It reduces idle time and connects agents only to live calls.
Voice Broadcasting
Pre-recorded messages can be sent to thousands of contacts at once—ideal for campaign announcements, event reminders, or emergency alerts.
Interactive Voice Response (IVR)
Businesses can create custom IVR menus, allowing leads or customers to self-navigate to the right department before reaching a live agent.
SMS Campaigns
CallFire combines predictive dialling with SMS campaigns, enabling follow-ups and reminders directly from the same platform.
Pay-As-You-Go Model
Unlike subscription-only diallers, CallFire offers flexible pricing for short-term campaigns, making it a cost-effective choice for seasonal outreach.
Pros & Cons Table
| Pros | Cons |
| Combines dialler + IVR + SMS | Not as advanced for large sales teams |
| Flexible pay-as-you-go pricing | Limited CRM integrations |
| Great for campaigns & notifications | Setup can feel dated compared to modern tools |
| Scales well for political/nonprofit | Less robust compliance tools |
Pricing
CallFire uses a pay-as-you-go pricing model, starting at low per-minute rates. Subscriptions are also available for high-volume users.
Best For Outreach Campaigns and Short-Term Projects
CallFire is ideal for:
- Political Campaigns — Broadcasting messages to large voter lists.
- Nonprofits — Running donation reminders and outreach events.
- Local Businesses — Sending SMS offers and appointment reminders.
- Emergency Services — Issuing quick alerts to communities.
- Seasonal Campaigns — Affordable for temporary call outreach needs.
If you want predictive dialling with broadcasting and SMS built in, CallFire is one of the most flexible and affordable choices—especially for short-term or campaign-based projects.
Smart Tip for CallFire Users
Use the IVR + broadcasting combo. You can send out a pre-recorded message and allow recipients to press a number to connect directly with an agent—bridging outreach and live conversations instantly.
Best Alternative to CallFire
GoDial — Better for startups and small teams who want mobile-first predictive dialling at ultra-low cost.
Choosing the Right Predictive Dialler for Your Call Centre
The right predictive dialler can be the difference between agents wasting time and agents spending their day in live conversations that drive revenue.
We’ve walked through 20 of the best predictive diallers in 2025—from enterprise-grade platforms like Five9, Genesys Cloud CX, and NICE CXone to SMB-friendly options like PhoneBurner, GoDial, and CloudTalk.
Each one has its own strengths. Some excel at compliance, others at speed, and some at blending multichannel outreach. The key is matching the right tool to your call centre’s size, industry, and campaign goals.
How Pearl Lemon Sales Can Support Your Call Centre
At Pearl Lemon Sales, we don’t just review diallers—we help call centres and sales organisations implement the right tools, strategies, and outreach frameworks to close more deals.
Our team has hands-on experience working with predictive diallers across industries like B2B SaaS, financial services, healthcare, and eCommerce. We know how to:
- Recommend and set up the right dialler for your team size and campaign type.
- Train agents to use features like local presence, voicemail drops, and scripting effectively.
- Design outreach strategies that combine predictive dialling with SMS, email, and social touches.
- Keep your campaigns compliant with TCPA, GDPR, and Ofcom regulations.
If you want your agents spending more time talking to qualified leads—and less time waiting between calls—schedule a consultation with us today.
FAQs
1. Does Pearl Lemon Sales provide predictive dialler setup and onboarding?
Yes. We help businesses choose the right predictive dialler, set it up, integrate it with your CRM, and train agents to use it effectively.
2. Can Pearl Lemon Sales manage outbound campaigns on our behalf?
Absolutely. Our team can run complete outbound campaigns using predictive diallers, handling everything from lead sourcing to call execution.
3. Do you offer compliance support for TCPA, GDPR, and Ofcom regulations?
Yes. We ensure all outreach campaigns follow strict compliance guidelines, protecting your business from costly legal issues.
4. Will you train our sales team on predictive dialler best practices?
Yes. We provide hands-on training, covering features like local presence, voicemail drops, pacing adjustments, and call scripting.
5. Can Pearl Lemon Sales integrate predictive diallers with our existing CRM?
We specialise in integrations with platforms like Salesforce, HubSpot, Zoho, and Microsoft Dynamics, ensuring smooth data sync between diallers and CRMs.
6. Do you recommend specific predictive diallers for different industries?
Yes. Based on your business type, call volume, and compliance needs, we recommend the best-fit dialler—for example, NICE CXone for finance or CallHub for nonprofits.
7. Can you customise call scripts for our agents?
Yes. We create dynamic, compliance-friendly call scripts customised to your business, industry, and customer base.
8. Do you provide analytics and reporting on campaigns?
Yes. We track KPIs such as connection rates, conversion rates, and agent performance, then deliver actionable reports to improve results.
9. Do you only work with large call centres, or also with SMBs?
We work with businesses of all sizes—from startups using affordable mobile diallers like GoDial, to enterprises running on Five9 or Genesys Cloud.
10. Can Pearl Lemon Sales help us scale our outbound sales team?
Yes. We provide not just the tools but also the strategy—helping you expand agent capacity, refine processes, and scale outreach without losing quality.
